Privacy Policy

Introduction

pik168 ("we", "us", "our", "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website at https://pik168.cam, create an account, or use any of our online betting, casino gaming, or lottery services (collectively, "the Services").

This Privacy Policy should be read in conjunction with our Terms & Conditions and applies to all users of pik168, including residents of Indonesia and other permitted jurisdictions. By accessing or using pik168, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

We process your personal data in accordance with applicable international data protection laws and regulations. If you have any questions or concerns about our privacy practices or wish to exercise your privacy rights, please contact us using the details provided at the end of this policy.

1. Data Controller

pik168 is the data controller responsible for the collection and processing of your personal information. We determine the purposes and means of processing your personal data in connection with your use of our Services.

For the purposes of this Privacy Policy, personal information (or personal data) means any information relating to an identified or identifiable individual, including but not limited to name, identification number, contact details, online identifiers, location data, financial information, and usage data.

2. Data We Collect

pik168 collects various types of personal information to provide and improve our Services, ensure compliance with legal obligations, prevent fraud, and enhance user experience. The categories of data we collect include:

2.1 Registration and Account Information

When you create an account with pik168, we collect the following information:

• Full legal name
• Date of birth
• Email address
• Phone number (mobile)
• Residential address (street, city, postal code, province)
• Username and password (encrypted)
• Preferred language and currency
• Marketing communication preferences

2.2 Identity Verification (KYC) Documents

To comply with international anti-money laundering (AML) and Know Your Customer (KYC) regulations, we collect and verify identity documents including:

• Government-issued photo identification (Indonesian KTP Nasional, passport, or driver's license)
• Proof of address documents (utility bills, bank statements, government correspondence dated within three months)
• Selfie photographs holding identification document
• Additional documentation as required for enhanced due diligence or source of funds verification

2.3 Financial and Transaction Data

We collect information related to your financial transactions on the pik168 platform:

• Bank account details (account number, bank name, account holder name)
• E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details)
• Deposit and withdrawal transaction history (amounts, dates, payment methods)
• Betting and gaming transaction history (bets placed, amounts wagered, winnings, losses)
• Bonus and promotion participation records
• Account balance and currency exchange data

2.4 Technical and Usage Data

We automatically collect technical information when you access and use pik168:

• IP address and geolocation data
• Device information (device type, operating system, browser type and version)
• Login and access logs (date, time, duration of sessions)
• Pages visited, links clicked, and features used
• Referring website URLs
• Cookies and similar tracking technologies (see Section 10)
• Game play data and betting patterns

2.5 Communications and Support Data

When you contact our customer support team or communicate with us, we collect:

• Correspondence via email, live chat, WhatsApp, or phone
• Support ticket content and resolution history
• Feedback, complaints, and survey responses
• Call recordings (with your consent where required by law)

3. How We Use Your Data

pik168 processes your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets, play games, and use all platform features
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries
• Sending transactional communications (account notifications, withdrawal confirmations, password resets)

3.2 Legal Compliance and Security

• Verifying your identity and age (21+ requirement enforcement)
• Complying with KYC, AML, and counter-terrorism financing regulations
• Preventing fraud, money laundering, collusion, and other illegal activities
• Detecting and preventing multiple account creation and bonus abuse
• Maintaining platform security and preventing unauthorized access
• Responding to legal requests from law enforcement or regulatory authorities
• Enforcing our Terms & Conditions and other policies

3.3 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve Services
• Conducting internal research and data analytics
• Testing new features and troubleshooting technical issues
• Monitoring platform performance and user satisfaction
• Generating anonymized statistical reports

3.4 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonuses, and special deals via email or SMS
• Personalizing marketing content based on your preferences and activity
• Informing you about new games, features, and platform updates
• Conducting surveys and requesting feedback

You may opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in our emails.

4. Legal Basis for Processing

pik168 processes your personal data based on the following legal grounds:

5. Data Sharing and Disclosure

pik168 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Game Providers: Third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) to deliver casino games and slots
• Identity Verification Services: KYC/AML verification partners to authenticate identity documents
• Cloud Infrastructure Providers: Hosting and data storage services
• Customer Support Tools: Live chat, ticketing, and CRM platforms
• Analytics and Marketing Services: Website analytics, email marketing platforms, and advertising networks (with your consent)

All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Investigate suspected fraud, money laundering, or illegal activity
• Protect the rights, property, or safety of pik168, our users, or the public
• Enforce our Terms & Conditions or other agreements

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our website.

6. Data Security Measures

pik168 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols
• Password Security: User passwords are hashed and salted using secure cryptographic algorithms
• Firewalls and Intrusion Detection: Network-level security to prevent unauthorized access
• Regular Security Audits: Periodic penetration testing and vulnerability assessments by independent security firms
• Multi-Factor Authentication: Available for user accounts to add an extra layer of security

6.2 Organizational Safeguards

• Access to personal data is restricted to authorized employees and contractors on a need-to-know basis
• All staff undergo data protection training and sign confidentiality agreements
• We maintain comprehensive data breach response procedures
• Regular backup and disaster recovery protocols ensure data availability

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access.

7. Data Retention

pik168 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7.1 Active Accounts

While your account remains active, we retain all account information, transaction history, and related data to provide Services and maintain accurate records.

7.2 Closed Accounts

After account closure, we retain your data for the following periods (unless longer retention is required by law):

• Financial Transaction Records: 7 years (for tax and AML compliance)
• Identity Verification Documents: 7 years (for regulatory compliance)
• Communications and Support Records: 3 years
• Marketing Consent Records: Until consent is withdrawn, plus 3 years
• Technical and Usage Logs: 1 year (unless needed for security investigations)

After the applicable retention period, we securely delete or anonymize your personal information.

8. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request confirmation of whether we process your personal data and obtain a copy of your data. You can access most of your information through your account dashboard.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account details directly in your account settings.

8.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes collected or if you withdraw consent. However, we may retain certain data to comply with legal obligations or establish legal defenses.

8.4 Right to Restrict Processing

You may request that we limit how we use your personal data in certain situations, such as while we verify the accuracy of disputed information.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.

8.6 Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. This does not affect the lawfulness of processing prior to withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. We may request additional information to verify your identity before processing your request.

9. Cookies and Tracking Technologies

pik168 uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content.

9.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (login sessions, security, transaction processing). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with our site to improve performance.
• Functional Cookies: Remember your preferences (language, currency, settings) for a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertising (with your consent).

9.2 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, though this may affect platform functionality. Disabling essential cookies will prevent you from using certain features of pik168.

10. International Data Transfers

pik168 operates internationally and may transfer your personal data to countries outside of Indonesia for processing and storage. These countries may have different data protection laws than Indonesia.

When we transfer data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by data protection authorities
• Ensuring service providers maintain adequate data protection standards
• Encryption and secure data transmission protocols

By using pik168, you consent to the transfer of your personal information to our servers and third-party service providers located outside Indonesia.

11. Children's Privacy

pik168 does not knowingly collect personal information from individuals under the age of 21. Our Services are restricted to adults only. We enforce age verification through our KYC process.

If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and close the account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

pik168 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting a notice on our homepage or within your account dashboard
• Sending an email notification to your registered email address
• Updating the "Last Revised" date at the top of this policy

Your continued use of pik168 after any changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

For specific data subject rights requests (access, rectification, erasure, etc.), please clearly state your request and provide sufficient information for us to verify your identity.